Frequently
Asked
Questions

Hopefully you will find the answers to your questions here.

If not then consult the oracle at Datajet here.

About the data

Our business databases are compiled from a range of sources. Data from a number of different databases (public and private), our own customers supply data back to us and in addition we also use the internet to supplement our data collection as well as for data cross checking. Each list is washed against each other and then washed against public databases such as the Australian Business Names Register. Our final database is therefore a compilation of many sources. Each record may contain a components from the different sources. In this way we are able to establish if a record exists from more than one source and we populate the various data fields from these different sources. 

All collected data is then cross matched to eliminate stray and dubious records, duplicates (as far as possible) as well as "dead" records. In addition all emails, websites and fax numbers are frequently tested so as to remove invalid or discontinued numbers and addresses. We also maintain our own dead record database to assist in removing defunct records as well as information that individuals or companies may request to be suppressed or removed.

We extensively clean our database records using a number of techniques and other available databases (e.g. Australia Post address file, Australian Business Register, Australian telephone data).

A number of data suppliers have directly copied the Yellow Pages and because of this had issues with Telstra regarding copyright.
Our database is not a copy of the Yellow Pages, it is compiled from a number of different sources. The main database core was tested by Telstra and they established the data not to be a direct copy of the Yellow Pages and is therefore not subject to their copyright.

We take great care to maintain our databases and keep the data as up-to-date as possible with frequent refreshes of the data. 
Please refer to the details of each database to check the currency of the data.

Some of our competitors claim that their data is 100% accurate. This is not possible because businesses change their contact information with time and some businesses even close. We go to a lot of effort to ensure that the information in our lists is as accurate as possible through regular checking and data updating. We've been supplying business data for over 12 years and have many repeat customers. 

The following fields are in the Australian business databases:
Organisation name, address (street or PO Box), suburb, state, postcode, geographic region, telephone number, fax, email, website, social media details (Linkedin, Twitter, Facebook), est. number of employees, date business commenced, ABN number and ABN details, business heading, ANZSIC classification, geocode information (latitude, longitude, map-link). Contact details and job descriptions.
Please note that not all fields are populated and additional information may be restricted to the premium version of the database

Full details of the database contents can be found on the respective product pages.

Yes. The data you receive is non-personalised which means you receive the company’s name, address, phone number, fax number and an email address where available.

Yes, under the provisions of the Spam Act 2003 it is illegal to, among other things, send, or cause to be sent, 'unsolicited commercial electronic messages' that have an Australian link. Email addresses listed in the data are not classified as "opt-in" and therefore you should take all care when using any email addresses that they comply with the Spam Act 2003. A message has an 'Australian link' if it either originates or was commissioned in Australia, or originates overseas but has been sent to an address accessed in Australia. 

The Act covers email, instant messaging, SMS and MMS (text and image-based mobile phone messaging) of a commercial nature. It does not cover faxes or voice telemarketing. A practical guide for business is available on the link below.

We highly advise you to research the applicable email/spam laws before creating a campaign to make sure you don’t get break the law. The emails contained within our data are ‘found’ contact details aka everything we know about a particular business – which may include email addresses, fax numbers, ABN numbers and more. Just because it exists on our database it does not give you any extra permission to do anything in particular with the data. For example: the laws state that most businesses are exempt from the Do Not Call Register – this means you can tele-market to most business numbers without ‘washing your list’ against the DNCR first. However bulk emailing generally requires email addresses that have opt-in permissions which is usually very expensive and has many restrictions due to the complex nature of keeping each user ‘opted in’ and happy to be receiving bulk email. To reiterate, there are no express or implied permissions included, so it’s up to your organisation to use this data in a legal context and comply with any local laws.

You need to know that the email addresses in the database are not "opt-in" or permission based. The emails contained in our data are 'found' contact details, that is everything we know about a particular business, which may include email addresses, fax numbers, ABN numbers & more. They were collected from business directories and public records.

You should be aware of Australia’s Anti-Spam Laws put in place to prevent abuse of email marketing. The ACMA manages this in Australia, here is a link to them where you can get more information:  http://www.acma.gov.au/

Please note that by purchasing a list from us, does not give you permission to Spam people. You as the sender should be aware of the rules concerning bulk emailing. We accept no responsibility for the messages you send and will not be held liable.

Opt-in or permission based email lists can be extremely expensive.

For more information please visit the Australian Communications and Media Agency website. We also have a guide for email marketing you can download.

BUYING THE DATA

We accept Paypal / Credit Card payments we also offer direct deposit payments into our bank account. If you wish to use a direct payment please contact us for our banking details.

Your data will available for download moments after your payment has been confirmed, it’s a fully automated web based system. 
In the unlikely event that your data does not automatically download just email us at info@datajet.com.au and we will fix the issue.

Yes, we use a combination of GetDpd and Paypal to process your order, payment and product delivery. Their advanced security features means your credit card information and other personal information is secure. We never store credit card information. 
For more information please visit the Paypal website or the GetDpd website.
Please refer to our privacy statement.

The data you receive is in comma delimited format (csv) format, which means you can easily open the file in Excel (2007 or later) or many other popular database or contact manager software.
For a sample layout of the file you will receive click here. 
Full instructions of how to use your data are provided when your data is shipped.

When you have completed the purchase, you will be sent an email with details to download your purchase. Just click on the link and “Save As” - it will be download to your computer. You can then open the file in Excel.
If you click on “Open File” – this will open the file but won’t be saved onto your computer and you may lose the file .
The file is a zipped file and contains 8 separate files (one for each state or territory) plus some additional information files.

The database is priced so if you only use a small fraction of the records it still good value for money. You could pay up to $250 for only a 1,000 records from a list broker and then have only a one-time use. However if you would like a tailored list please contact us.

Yes, you can. To get this, just send us an email requesting a sample of a particular list you are interested in.

USING THE DATA

You can use the data as many times as you wish and for as long as you wish. Remember though over time the data will age. We find around 15-20% changes a year for either new businesses, businesses being removed or essential details changing.

Datajet uses our own proprietary heading classification which offers over 2,400 individual business classifications, similar to those found in a business telephone directory.

We also classify each record with the equivalent ANZSIC (Australian New Zealand Standard Industry Classification) code and description.
Download our full heading classification list.

In order for a number to be included on the do not call register, it must be used or maintained primarily for private or domestic purposes – this means business numbers are exempt from the DNCR (Do Not Call Register). Government body numbers, emergency services numbers & fax numbers are now able to be entered on the register – this means you shouldn’t need to wash the data from our business database unless you plan on calling these particular numbers.

Business telephone numbers are not subject to the provisions of the DNCR. Business data supplied by Datajet has therefore not been washed against the "Do Not Call Register” (DNCR) for the removal of any telephone numbers that may appear in the Register.

Business fax numbers are subject to the DNCR. Fax numbers listed in our databases have not been washed against the DNCR.

Users of our residential lists should be aware that residential/private individuals who are registered with the DNCR cannot be called for telemarketing purposes except only under special provisions of the legislation governing the "Do Not Call Register" - for more information see DNCR website. Data exported from our residential database will need to be washed against the DNCR. Simply export the lists you intend to call within the next 30 days and send them to the DNCR for washing.

It is therefore the responsibility of the individual or corporation using data supplied by Datajet to take all reasonable steps to ensure that any telephone numbers used are not registered with the "Do Not Call Register” where appropriate.

Yes, you can use this information as often as you would like. We only ask that you do not distribute the data or publish it. 

The data you purchase is subject to our single user only licence does not allow not for publication online, use in a software application or distribution either free or paid.. Please contact us if you would like to use the data in an online database, software application or to resell the data.

ABOUT DATAJET

Convenience. 
At Datajet you buy your data conveniently online and have it delivered immediately. 

Low Cost. 
Our business model allows us to profitably supply data to businesses at a low cost not achievable by traditional list suppliers. Our website can save you thousands of dollars on your data expense.

Up-to-date data
We take great care to maintain our databases and keep the data as up-to-date as possible with frequent refreshes of the data. 
Please refer to the details of each database to check the currency of the data.

We are based in Australia unlike some data suppliers who are based overseas. You can be assured that you are dealing with an Australian Business. Our legal business name and ABN are: Datajet Australia Pty Ltd ABN 97 640 294 293.

We guarantee you will find the data the best value available at the price.
No marketing database is 100% accurate, but we think ours provides great value to our customers. Find out more details about our guarantee here.

REFUNDS

All purchases are final. Refunds are at our sole discretion on a per-customer basis. We reserve the right to decline refunds for any reason. Due to the nature of our product we generally do not offer refunds. This is common policy with many data products in order to prevent potential piracy & fraud.

We offer sample data pre-purchase for the opportunity to test and determine whether the data meets your requirements for both accuracy and suitability for intended use.

If you are unable to download the data or it is corrupted, please contact us and we can re-send the Contact List you purchased. The warranty shall last for 30 days. The warranties provided for herein shall be governed by Seller's warranty policies in effect on the date of shipment.

Yes, we can answer questions via email or by calling us on 1300 847925

We use your email address as the primary means of communicating with you. We will not supply your email to any third parties.
Please refer to our privacy policy or contact us at info@datajet.com.au.